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Shipping and Terms of Payment

Delivery

Via the OnlineShop we deliver to all EU countries and worldwide. Separate terms of delivery apply to selected products. Optionally these must be ordered via our partners (https://www.k-active.com/de/partners). K-Active Europe GmbH usually ships your orders with the logistics company "United Parcel Service (UPS)". This shipping method allows you an insured shipping; there are no additional costs. Orders until 14.00 o'clock we usually ship the same day! The shipping time is up to 3 working days. We would like to point out that K-Active has no influence on the delivery of your goods. To track your order, you will automatically receive a confirmation e-mail from the logistics company UPS if your e-mail address is stored. Via this e-mail you have the possibility to track the status of your delivery.

Shipping costs

The dispatch ex stock takes place freight collect. Medical staff, pharmacies and end consumers receive free delivery within Germany for orders above 58 EUR gross value for online orders and 200 EUR net value for written orders (order form). Under 58 € order value the following forwarding expenses result:

Shipment up to 4 kg, insured Delivery till 4 kg, insured DE AT FR
Book Shipping/Book shipment UPS 3,99 7,14 -
Standard /Standard UPS 5,50 11,88 10,69
Cash on delivery/ Cost on Delivery UPS 13,69 27,01 -
Express UPS 23,92 - -
Saturday delivery/ Delivery on Saturday UPS 44,03 - -
* For book shipments up to 1 kg we charge a flat rate of 3.00 EUR net.
*Book rates up to 1 kg are charged with a flat rate of 3.00 EUR net.

Shipment up to 7 kg, insuredŸ Delivery till 7 kg, insured DE AT FR
Book Shipping/ Book Shipment UPS 5,18 8,33 -
Standard UPS 5,95 11,88 11,85
Cash on delivery/ Cost on Delivery UPS 13,98 28,08 -
Express UPS 24,87 - -
Saturday delivery/ Delivery on Saturday UPS 44,86 - -
Shipment up to 10 kg, insuredŸ Delivery till 10 kg, insured DE AT FR
Book Shipping/ Book Shipment UPS 5,95 9,28 -
Standard UPS 6,90 11,88 13,09
Cash on delivery/ Cost on Delivery UPS 14,93 29,16 -
Express UPS 25,82 - -
Saturday delivery/Delivery on Saturday UPS 45,82 -

The shipping costs are the respective gross prices.

For delivery to countries other than those mentioned (D/AT/F), the shipping costs will be determined according to weight and quantity.

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